FAQs – From a Fox!

Ask the Fox! 

General Questions

Can I get my order gift wrapped?
We hope to add gift wrapping options for your purchases but we're not quite there yet. 

Is your company green/a friend to the environment?
Absolutely. We use only forest-friendly papers because we love green spaces and want to keep them that way. Foxes are serious about taking care of the environment (and so are we!).

Is it safe to buy from your website?
Yes. Your financial information is secured via Shopify and they go to extremes to make sure your data is safe. Trust us, that's their thing. We're going to stick to our things – drawing, designing, walking dogs, riding scooters...

Do I have to pay sales tax?
I collect 6% sales tax for orders from Pennsylvania. The Keystone State has a LOT of potholes to fill. ;)

Do you offer free shipping?
Yes, domestic orders over $30 receive free shipping. Ship, ship, hooray!

What is your return policy?
Unused items in original packaging can be returned within 30 days of the initial order to be eligible for a refund or exchange.

Items must in the same condition that you received it and you will need a receipt or proof of purchase.

Non-returnable items include gift cards, downloadable software products, custom illustrations, personalized orders, sale items, and shipping fees.

Can I exchange my item for a different item in your store? 
We only replace items if they are defective or damaged. If you need to exchange items damaged in transit for the same item, send us an email at angel@72bumblebeelane[dot]com and we'll get you taken care of in short order.

Do you ship internationally?
Not quite yet. We're working on it. Stay tuned, world.

Do you have your products in any retail stores?
Yes, you can get your hands on some of our products at Here To Timbuktu in Lancaster, Pennsylvania. More stores are on the way as well as a Wholesale link for shop owners.

Are your card and paper products letterpress?
Our cards are either digitally or offset printed – it depends on the item. 

What kind of paper do you use? 
We use a gorgeous, heavy paper that feels like a million bucks. Quality is as important to us as design. We have tried a lot of papers so we can bring you the VERY BEST. We're certain this is part of the reason that many of our cards wind up behind frames.

Personalized and Custom Orders

How do I personalize my order or request a custom order?
At this time, we aren't taking any personalized or custom orders but if you email angel@72bumblebeelane[dot]com we'll let you know when we resume.

Do you take any custom illustration requests?
We do accept some illustration projects. If you email angel@72bumblebeelane[dot]com with your request we'll get right back to you with availability and pricing.

Ask the Fox

What is your favorite meal?
Chicken. Because it tastes like…chicken.

Do foxes really live in holes underground?
Sometimes. But we also really appreciate NYC penthouses and rustic cabins.

Do you really eat chickens?
Yes, see above.

What is a baby fox called?
Well, we call them babies or by their given names but humans call them kits, pups, and cubs.

What is your scientific name?
Vulpini. We foxes belong to the dog family and we are omnivores. My given name is Peter Kline.